Privacy Policy

We may collect personal information when you contact us, request a quotation, place an order or use our website. This may include your name, contact details, business details, enquiry or order information, payment details and basic website usage data.

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We use this information to:

• respond to enquiries and provide quotations;

• process and fulfil orders;

• provide customer service;

• manage our business and records;

• improve our website and services; and

• comply with legal obligations.

We process information where necessary to perform a contract, comply with the law, pursue our legitimate business interests or where you have given consent.

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Marketing and business contacts:

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We may collect business contact information directly from you or from publicly available sources, including company and practice websites, professional directories and business listings. This may include your name, job title, organisation, business contact details and records of our correspondence.

We use this information to introduce our timber products and services to relevant businesses and professionals, including architects and interior designers, and to develop potential working relationships.

Where permitted by law, we rely on our legitimate interests in promoting our business and developing professional relationships. We consider the relevance of our communications and your reasonable expectations, interests and privacy rights before using your information.

Where consent is required for email marketing, we will obtain it unless a valid existing-customer exception applies. If you subscribe to our updates, we use your contact details to send the information you requested, relying on your consent. You can withdraw consent at any time.

We retain business prospect information while it remains relevant and necessary for these purposes. We assess this by considering your current role, the relevance of our products and services, the recency of our correspondence and whether an ongoing enquiry or relationship exists. We review these records and remove information that is outdated or no longer needed.

You have the right to object to the use of your personal information for direct marketing at any time. To stop receiving marketing, reply to our email, use any unsubscribe option provided, or contact info@billinghaysawmill.co.uk. We will stop using your information for marketing and retain only the minimum information needed to record and respect your preference.